Complaints Procedure

We welcome both comments and complaints about our services. We define a complaint as “An expression of dissatisfaction  about the standard of service provided by the Partners for Inclusion Group.

We view complaints positively; feedback from you helps us to improve our services. Complaining will not result in Partners Group discriminating against you.

If you complain, the people providing you with the service will try to sort out any problems as quickly as possible. They may either speak to you or write to you once they have looked into things. We call this ‘frontline resolution’. If you are not happy with this approach, or it fails to sort things out, then you can ask for a formal investigation of your complaint.

Below are downloadable forms that give you advice on who to contact and how you can make your complaint.

Complaints Procedures: