Melissa received her SQA Certificate for completing: SQA Introduction to the Hospitality Industry.

Melissa gained a lot of confidence working with and serving customers. She flourished in her role and picked up skills around good food hygiene and food prep. Melissa also helped prepare the upstairs hall for events and took part in an open day where she socialised with customers and helped serve cakes. Melissa helped host disco’s and set up the buffet.

Melissa also received high praise indeed from her work supervisor @ WG13: “Melissa done so well. I especially noticed how she spoke up clearly, politely and made a point of making eye contact with the customers she served. I’ve noticed in the past that talking in front of people she is unfamiliar with made her uncomfortable, but today she came across so confident. She is a great example to future trainees”.